24 Telephone Service





One of the world’s leading and most creative advertising agencies is looking for a receptionist to join their dynamic front of house.  Based in beautiful offices in the heart of London, this really is a most desirable agency to become part of and offers an amazing working environment.

Job Outline:

To serve as a coordination point between the internal operations of the agency and the external world of their clients, remembering that the Receptionist is the first front line person.

To answer all Switchboard calls in a timely and professional manner, following the general standards and procedures.

To provide professional support to the Operations, ensuring that company standards are maintained and that client expectations are met within the agreed objectives for the location.

Reception Duties:

The main day-to-day job duties include, but are not limited to the following:

Answer the telephone (main switchboard and reception) in a polite, friendly and professional manner at all times to agreed standard.
Meet and greet clients and visitors (including offering drinks and making them feel welcome) and to inform relevant parties of their arrival.
Register all arriving clients following security policies and procedures.
Keep a track of your guests, know who they are waiting for and which meeting room is booked for them.
Up-keep the general reception area.
Have full knowledge of the Room Booking System
Ensure meeting rooms are tidy, stationary stocked and correctly set up for upcoming meetings.
Maintain a comprehensive and accurate working record of room bookings.
Take bookings for meeting refreshments, breakfasts and lunches.
Check next day’s bookings & make amendments as necessary.
Serve as an information source for clients.
To report any faults in meeting rooms and Reception areas.

Office Duties:

The main day-to-day job duties include, but are not limited to the following:

Office service admin (Outlook photos, staff movements, update telephone lists).
Ad hoc administration support.
Service helpdesk (log faults, repairs, liaise with IT support when required).

Hospitality Duties:

The main day-to-day job duties include, but are not limited to the following:

Working with the Catering Department to ensure Hospitality services are delivered correctly to all meeting rooms (including clearing of rooms where necessary).
To provide an excellent standard of client service.

Essential skills:

5* Reception skills
Well Presented and immaculately groomed at all times.
Polite, tactful and diplomatic
Energy, Confidence and enthusiasm
Ability to work under pressure
Able to communicate in a calm professional style
Excellent telephone manner and interpersonal communication
Customer and Client focused
Able to pre-empt a situation
Reliable, Flexible and adaptable


Scope for Development & cross training at other sites
Learning and Training Opportunities

To be considered, get in touch ASAP and don't miss out on this fantastic opportunity.


Up to £23,000 dependent on experience

  • Contact:
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  • Created
    Monday, 24 February 2020

Join Pulse


We exclusively represent many of London’s leading creative and media companies. If you would like to register as a candidate, please call us or email CV to recruitment@pulseltd.co.uk


"Joining Pulse has been my best career move to date. I set my sights high and, not to be daunted, the team at pulse did everything in their power to help my (somewhat ‘overambitious’) dream become a reality. Thanks to their dedication to my cause and their unwavering support, I have landed my dream job at Saatchi & Saatchi and couldn't be happier. I couldn't have done it without them and would like to take this opportunity to thank all of the team for all their help in getting me here.."

Bonnie O'Hara