24 Telephone Service



Global Award-Winning Advertising Agency - Front of House Manager


One of the world’s best and most prolific advertising agencies is recruiting a Front of House Manager.

You will be the driving force behind the Reception and Front of House team, committed to ensuring best in class service, delivery and communication to clients, guests and visitors.

Paying high attention to detail regarding the brand and vision at every touch point, you will be responsible for the smooth running of Front of House, and managing the Receptionists and Front of House Co-ordinators.



  • Manage the Reception team including their performance, training and development.
  • Meet and greet all clients, guests and staff: professional/warm/welcoming and recognising regular clients & guests
  • Manage Reception/Front of House area – maintain a slick Reception area and understand the importance of first impressions.
  • Telephone System: ensure all calls are answered promptly and in a warm/friendly/polite manner, also ensuring the utmost level of confidentiality.
  • Manage all internal and external client meetings including booking/confirming and re-arranging rooms as necessary; booking in set-up and clear-down times
  • Arrange all catering and refreshments required for both on and off-site meetings.
  • Work closely with New Business team to ensure all VIP, pitch meetings and presentations are set up on time and with meticulous attention to detail.
  • Manage all client and staff travel.
  • Updating the telephone list weekly – adding new starters and removing leavers so it’s always accurate.
  • Ad hoc wider team support as and when required




  • Prior team/line management experience
  • ‘Concierge’ level of attention to detail and presentation, world class customer service & client focus
  • Dynamic personality with a strong work ethic & bias to action
  • Strong interpersonal skills, including good communication skills – articulate, confident, positive, upbeat, calm, polite, professional, warm, friendly, welcoming & attentive
  • A demonstrated ability of always leading by example
  • Strong problem solver
  • Excellent time management skills
  • Exceptional organisational skills and great follow through on tasks
  • Proficient in Microsoft Office and with strong numeracy skills




  • A passion for all things creative and advertising
  • Resilience to keep going in a fast-paced environment
  • Strives for excellence
  • Can do attitude
  • Approachable and personable
  • Builds rapport and is able to quickly establish excellent working relationships
  • Team player




  • Life Assurance
  • Private Medical Healthcare
  • Income Protection
  • Pension
  • 25 days holiday
  • Work mobile phone
  • Enhanced maternity/paternity (after qualifying period)




  • Half a day working before a bank holiday – work permitting
  • Employee assistance programme
  • Health Screening
  • Holiday Purchase Scheme
  • RAC Vehicle Breakdown Cover
  • Free annual eye test
  • Give as you earn (a tax-free benefit)
  • Cycle to work scheme - after successful completion of probationary period
  • Corporate Gym Membership - after successful completion of probationary period
  • Season ticket loan – after successful completion of probationary period


To be considered for this exciting role, within an exceptional Agency, get your CV across to us today and don't miss out - this will be popular!!

Salary - £35,000-£40,000 dependent on experience

Permanent position

  • Contact:
    This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Created
    Tuesday, 03 May 2022

Join Pulse


We exclusively represent many of London’s leading creative and media companies. If you would like to register as a candidate, please call us or email CV to recruitment@pulseltd.co.uk


"Joining Pulse has been my best career move to date. I set my sights high and, not to be daunted, the team at pulse did everything in their power to help my (somewhat ‘overambitious’) dream become a reality. Thanks to their dedication to my cause and their unwavering support, I have landed my dream job at Saatchi & Saatchi and couldn't be happier. I couldn't have done it without them and would like to take this opportunity to thank all of the team for all their help in getting me here.."

Bonnie O'Hara